TERMS AND CONDITIONS

  1. Damaged goods insurance is upon the customer himself or herself.
  2. Goods less than 1Kg will be charged as 1Kg, and payment should be done right away in china before goods flying.
  3. TAN AIR CARGO won’t be responsible for any delays caused by airlines (if it happens).
  4. Customers must collect their goods within 07 days of arrival, after that TAN AIR CARGO will start to charge storage 1$ per day or reserve the rights to deal with the goods in order to recover the freight and other expenses incurred.
  5. Please check your goods before leaving our offices, failure to do that our office won't be responsible for any loss.
  6. Large size in volume (length/cm)*(width/cm)*(height/cm)/600 more than exact weight will be charged on volumetric weight according to airlines.
  7. DOCUMENTATION.you are reminded to submit a goods packing list together with goods during submission to our warehouse in Guangzhou China and Mumbai,Chinchbunder India.
  8. PACKAGING.ensure proper packaging adherence to airline and international standards to prevent potential damage during transit.Tanair Cargo will not be responsible for damages due to improper packaging.
  9. WEIGHT AND SIZE.both weight and size can be used to calculate transportation costs depending on the size and weight comparison.
  10. LABELING.clearly label each package with accurate details,including addresses and contact information.
  11. HAZARDOUS MATERIAL.identify and declare any hazardous materials,adhering to international regulations, and provide required documentation.
  12. SECURITY SCREENING.adhere to TanAir Cargo's regulatory security screening procedures for a smooth cargo transit process.
  13. INSURANCE.a customer is fully responsible for processing an insurance plan for his/her goods.TanAir will not be responsible for any damages/losses caused by the airline.
  14. DELIVERY ARRANGEMENTS.adhere to TanAir Cargos flight schedules before submitting goods to our warehouse.
  15. TRACK AND TRACE.once you ship your goods with TanAir Cargo,you will receive tracking information and you will be able to track your shipments.

For any questions regarding these terms, contact inquiry@tanaircargo.co.tz.